At HugCub, we know that fast and caring customer service is something many online stores overlook — but not us. 💛We aim to respond to all emails within 9 hours, but please allow up to 24 hours during busy times. Didn’t receive your order confirmation?Double-check your spam/junk folder or ensure your email address was entered correctly. If you’re still unable to find it, just reach out with your name and shipping address, and we’ll resend your details right away.Shipping times:We ship worldwide, and delivery usually takes 3–10 business days, depending on your location. In some cases, it may take up to 14 days. Please note that tracking updates may take a couple of days to appear after dispatch.If you have any questions, feedback, or just want to say hi — we’d love to hear from you. Simply fill in the form below and we’ll get back to you as soon as possible.